Business Policies

Business Policies of Zany Zebra Designs, LLC

The business policies of Zany Zebra Designs, LLC reflect our commitment to providing the highest quality products and excellent customer service.

Copyright Notice

This website and its content is copyright of Zany Zebra Designs, LLC ©2005-2008. All rights are reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Custom Orders

Currently Zany Zebra stocks custom diaper slots in our Hyena Cart store. All sales are final on personalized items, items with a customized fit, and items that have been customized to the point that they could not be sold as instock.

Donations and Charity Giving

Zany Zebra Designs, LLC has been a supporter of local & national charitable organizations since our establishment in 2005. We have always attempted to donate our time, services & expertise to help a worthy cause. Sadly, we cannot contribute to all of the thoughtful requests that we receive. If you have a request for donation, please contact us. Be sure to include your name, contact telephone number, the description of the event, the nature of your request and any other pertinent details that will assist us in making an informed decision. We appreciate you thinking of us and will do our best to help!

Insurance

Insurance is highly recommended and must be purchased at additional cost. We cannot be held responsible for loss of, or damage to packages once they leave our hands.

International Customs Fees

International customers should be aware of the possibility of customs fees before placing an order. The customer is responsible to pay any applicable customs fees. We cannot mark "Gift" for items that are not gifts; doing so is unethical and illegal. Please do not put yourself in the awkward position of asking us to provide false information on a customs form.

Payments

All orders must be paid for at the time the order is placed. Items will be restocked if payment is not received before midnight on the day the order is placed. Custom orders must be paid and payment cleared before custom work can be started. Payment options include both funded and credit card PayPal as well as Money Orders.

Privacy Notice

Our privacy policy explains how we help you safeguard your personal information.

Returns and Refunds

Unworn, unwashed products may be returned for store credit, minus shipping, by the original owner within 30 days of the date of purchase. Paypal refunds, minus shipping, will be given upon request and are subject to a 10% restocking fee. Notice of return is required before an item will be accepted for refund; please contact us prior to returning any item. Returned items must be in resalable condition - clean and free of pet hair, cigarette odors, etc. Used or unsellable items will not be refunded; they will be held until the customer pays to have the item returned to them. Any used or unsellable item held more than 30 days will be donated to charity. Refunds will be given only after the item is in our possession and is deemed to be in resalable condition. Shipping charges will only be refunded if the item is defective; please see our warranty policy below for information on defective products. All sales are final on products marked as "seconds" and on personalized items.

Right of Refusal

Zany Zebra Designs reserves the right to accept or refuse any order for any reason, without explanation.

Shipping

We ship to the address listed in Paypal. Instock products will be shipped within 2-4 business days of payment being received and cleared, custom and semi-custom orders will be shipped within 3-4 weeks of payment being received and cleared. We ship USPS First Class shipping with delivery confirmation to domestic addresses, International orders will be shipped via the most economical route. Shipping costs to domestic addresses are a flat charge; International orders will be charged actual shipping charges. Customers who prefer Priority Mail or another shipping method instead of USPS First Class Mail must let us know and pay the additional charge before their order is shipped.

Trades

While we enjoy trying products from other WAHMs, our needs are minimal and we are not able to arrange a trade with everyone who offers. Please do not be offended if we are not able to take your offer to trade. Refusals are due to the overabundance of items stuffed in our home, not a rejection of your product.

Warranty

Zany Zebra Design products are of the highest quality and are guaranteed to the original owner as long as care instructions have been followed. Damage due to improper washing, dyeing, or any other alterations voids the warranty. Snaps are guaranteed for 30 days. Any snap that is found to be defective within 30 days of the date of purchase will be replaced (with a non-hidden snap) for free and shipping charges will be refunded. After 30 days a defective snap will be replaced for free; shipping charges to and from Zany Zebra is the customer's responsibility. Other defects of materials or workmanship will be repaired for up to three months from the original purchase date. Please contact us prior to returning an item for repair.